What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trouble trying to upgrade

    Asked by Bill  on August 07, 2015 at 05:37 AM

    Good Morning,

    I am trying to upgrade from the free starter to the premium service, however when I try and register I get the following message.. can you please help as I would like to use your service.


    Thank You





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    JotForm Support

    Answered by Welvin on August 07, 2015 at 09:58 AM

    Hi Bill,

    I was able to create your account without any issues. I think that is because you need to create your account first before going to the upgrade page. 

    Anyways, just simply reset your password using your current email address to gain access to the account and upgrade it to Premium.