Changing from monthly premium to take advantage of pricing

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    Asked on December 16, 2011 at 10:15 AM

    I have several clients with free and premium accounts. Those that are premium would like to take advantage of the sale pricing but don't know how to do that. Can you tell me if this is correct:

    1. Log in, go to account settings, CANCEL premium plan

    2. When it shows up as free, go to pricing tab and get sale price.

    Is that correct?

    Thank you for your assistance; we need a clear answer because there are no specific directions that I can find. (One client sent email but didn't receive an answer so I'm asking for all of them.)



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    Answered on December 16, 2011 at 12:07 PM

    Hello Sue,

    Yes, that will work. 

    Cancel the current monthly plan, log out of the JotForm account, log back in, then reupgrade to the yearly subscription. 

    We are here to help if anyone runs into any problems with that process.