What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I change the default email address?

    Asked by cheryllynn0129 on August 07, 2015 at 12:03 PM

    I went through the prompts to change the recipient email address but it defaults back to the original email. I tried 3 separate times after watching the video and reading the instructions and still it defaulted back to the original.

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    email video recipient recipient email
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    JotForm Support

    Answered by Boris on August 07, 2015 at 01:14 PM

    Hello. The Test Email button will always send an email to your default account email address, regardless of the recipients set on the notification. This limitation was implemented in our system to prevent spam and abuse.

    The only way to properly test your Email Notification recipients is to do an actual submission on the form, and check your inboxes on those email addresses.

    You can also refer to our guide on How to properly Change and Test a New Email Recipient Address, which basically says the same. To test other recipients, you must submit your form.

    I hope this helps. Please let us know if you need any clarifications or assistance along the way, and we will be happy to assist you.