What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Infinite List widget not displaying in form response email to customers.

    Asked by myiaire on August 07, 2015 at 12:54 PM

    When a customer fills out our form, they are asked to fill out some part number information using the Infinite list widget. 

    In the confirmation email that is sent, the information is not populating. We do get the info on our side in the notification email.



  • Profile Image
    JotForm Support

    Answered by BJoanna on August 07, 2015 at 02:02 PM

    I have cloned and tested your form https://www.jotform.com/51963803354155 and I have checked Notification and Autoresponder that you have set inside of your form. 

    The reason you are not receiving data form Part Numbers (Infinite list widget) field is because you did not set correct value of that filed inside of your Autoresponder. You have set {partNumber} value, but correct value is {clickTo26}. To fix this issue you need to change value of Part Numbers field form {partNumber} to {clickTo26} inside of your Autoresponder. 

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by myiaire on August 07, 2015 at 02:07 PM

    Thank you!

  • Profile Image
    JotForm Support

    Answered by BJoanna on August 07, 2015 at 02:21 PM

    You are welcome. 

    Feel free to contact us if you have any other questions.