Infinite List widget not displaying in form response email to customers.

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    myiaire
    Asked on August 07, 2015 at 12:54 PM

    When a customer fills out our form, they are asked to fill out some part number information using the Infinite list widget. 

    In the confirmation email that is sent, the information is not populating. We do get the info on our side in the notification email.

     

     

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    BJoanna
    Answered on August 07, 2015 at 02:02 PM

    I have cloned and tested your form https://www.jotform.com/51963803354155 and I have checked Notification and Autoresponder that you have set inside of your form. 

    The reason you are not receiving data form Part Numbers (Infinite list widget) field is because you did not set correct value of that filed inside of your Autoresponder. You have set {partNumber} value, but correct value is {clickTo26}. To fix this issue you need to change value of Part Numbers field form {partNumber} to {clickTo26} inside of your Autoresponder. 

    Hope this will help. Let us know if you need further assistance. 

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    myiaire
    Answered on August 07, 2015 at 02:07 PM

    Thank you!

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    BJoanna
    Answered on August 07, 2015 at 02:21 PM

    You are welcome. 

    Feel free to contact us if you have any other questions.