Almost out of space

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    andalou
    Asked on August 07, 2015 at 01:49 PM

    Can I delete last year's form to clear up space? I don't need it anymore.

     

    Many thanks,

    Jane Newman

     

     

  • Profile Image
    BJoanna
    Answered on August 07, 2015 at 02:53 PM

    I have checked your account and Upload space on your account is 478.00 MB and for free users available Upload space is 100 MB. Because of that your forms will be disabled. To prevent that you would need to delete the submissions that have files uploaded on them until your upload space is under the limit. Please note that once submissions are deleted they can not be recovered. So I would suggest you do download submissions from your form into Excel, CSV and PDF before you delete your submissions . For excel, you can follow this guide:

     http://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel

    Hope this will help. Let us know if you need further assistance.