What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am testing my upload page and it just say please wait.

    Asked by SIGNIMAGING on December 16, 2011 at 02:00 PM

    The files I am trying to upload are big but its been about 10 min now and it does't look like its doing anything. Please help me fix this.

     

    Thanks,

    Travis Schlotterbeck

    562.230.8701

    Page URL:
    http://signimaging.com/upload.html

  • Profile Image
    JotForm Support

    Answered by Mike_T on December 16, 2011 at 04:17 PM

    Hello Travis,

    Thank you for contacting us.

    Could you please let us know what is the size of the file you are trying upload? Are you able to reproduce the problem in any other browser?

    We are looking forward to hearing from you.

  • Profile Image

    Answered by SIGNIMAGING on December 16, 2011 at 04:57 PM
    The file as about 70mb. It did seem to work in Internet explorer and fire fox. I waited about 15 min. I was able to get it to work using google Crome thou. But I don't want these problems for my customers in the future
    Thank You,
    Travis Schlotterbeck

    Sign Imaging
    Shop:
    873 N. Main St. | Orange, CA 92868
    Cell: 562.230.8701 | Office: 562.866.9600
    Toll free: 800.418.0146 | Fax: 562.866.9699
    travis@signimaging.com | www.signimaging.com
    Billing/Mailing:
    3736 Pacific Ave. | Long Beach , CA 90807
    Office: 562.866.9600 | Fax: 562.866.9699
    billing@signimaging.com | www.signimaging.com
  • Profile Image
    JotForm Support

    Answered by Mike_T on December 16, 2011 at 05:04 PM

    Thank you for provided information.

    I was able to upload ~100 MB file using both Internet Explorer 9 and Google Chrome. There are also big files under your submissions.

    Please note that upload time is really depend on your connection speed, that is why you may not see any progress in Internet Explorer for a long time. Can you wait a little longer to see if upload went through? In Google Chrome browser you can see the progress bar.

    Please feel free to contact us if you need any further assistance.