What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms are not saving. The autosave is not working...icon just loops/spins and never saves.

    Asked by afunnell on August 07, 2015 at 05:10 PM

    From looking through the forums it appears that this problem has come up quiet often; however there does not seem to be a resolution.  I only have one tab open, I have cleared cache and internet history, logged out and back in, and nothing seems to work.  It simply will not save changes to forms.  Please help!

     

    http://www.jotform.com/?formID=52175771704154

    Page URL:
    http://www.jotform.com/?formID=52175771704154

    and problem cache save changes
  • Profile Image
    JotForm Support

    Answered by Kiran on August 07, 2015 at 09:15 PM

    I've tried cloning your JotForm to my account and made some changes. When the form is saved, it seems to be saving without any issue.

    This might be a temporary issue some lag with the network. Since you've already tried cleared browser cache, could you try logging in a different browser and see if you are able to save the form normally? If the issue still persists, please let us know. We will be happy to look into this issue further.

    Thank you!

  • Profile Image

    Answered by afunnell on January 07, 2016 at 03:04 PM

    I am having the problem again.  I have tried everything....clear cache, log out and back in, different browsers Chrome/IE11 but nothing works.  Sometimes it will save but most of the time it will not.  It pops up and says 'working' in the bottom right hand of screen but never saves.  Is there a problem with your network?
  • Profile Image
    JotForm Support

    Answered by Kiran on January 07, 2016 at 04:08 PM

    Since it is a old thread, I've moved the question to a separate thread and shall be addressed shortly.

    http://www.jotform.com/answers/739070

    Thank you!