What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have not received my order which I payed for through PayPal

    Asked by Mrs Angela Parker  on August 08, 2015 at 10:26 AM
    i have not received my order which I payed for through PayPal ... I can not leave message because an error occurred after completing ID details ....
    message not received after completing
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    JotForm Support

    Answered by Welvin on August 08, 2015 at 03:40 PM

    Hi Mrs. Angela,

    I'm sorry, but I'm not sure what you mean by the order thing.

    Can you please explain what payment? Is that for the subscription through Jotform? I searched your email address, but I can't find an account. I can't find a payment record either. If you can send us the reference numbers or tell us more in detail, we would be happy to check it further.

    Thanks