What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Failed recurring charge for JotForm Premium - Monthly Subscription

    Asked by olqa on December 16, 2011 at 07:41 PM

    I received an email from you stating this month's payment did not go through.  I have contacted the owner of the account to get updated credit card informatio.  He is in the process of getting me the information. In the meantime, I hope you will continue to provide the form service for him.  I will update the credit card information in his JotForm account as soon as I receive it. Thanks.

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    JotForm Support

    Answered by liyam on December 17, 2011 at 01:42 AM

    Hello olqa.  Thank you for informing us of this.

    Your account won't be downgraded immediately.  You will be notified by our 3rd party payment service, Plimus, for 15 days from the start of the failed charging before you will be scheduled for an automatic downgrade.

    If you have other questions or concerns, please do let us know.

    Thanks and warm regards.

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    Answered by olqa on December 19, 2011 at 02:12 PM

    Two days after I notified you that I'm in the process of obtaining new credit card info from the owner of OLQA, you sent me an email stating the account has been downgraded (see below). The owner told me he had some security issues with his last card and will give me a new card to add to the JotForm account. I will contact the owner again today for new credit card info and hope the form servide has not been disrupted. Here's your message:

    Your JotForm account has been downgraded. If you have not requested a downgrade this might have happened because your credit card expired.

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    Answered by fxr on December 19, 2011 at 05:48 PM

    Hello olqa,

    You are still a bit short of submission limits on Free accounts. There really isnt anything to panic about at this stage. If you do start getting near those limits you will get an email notifiying you of such. 

    If you do encounter problems with any disruption of service to your forms, just let us know and we can temporaily remove any disabling for going over quota. 

    Hopefully that wont be an issue as you should have sufficient time reupgrade.