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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I couldn't download pdf. file that uploaded in registration forms.

    Asked by DIP2seminar on August 10, 2015 at 12:04 AM

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    Answered by DIP2seminar on August 10, 2015 at 12:29 AM

    It also happens to Word files. It's quite severe as I need to send emails to all of our clients asking for those files again.




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    JotForm Support

    Answered by Chriistian on August 10, 2015 at 02:50 AM



    I assumed that this form, http://form.jotform.me/form/52153000136437, is the form you were implying. I tried to download some pdf submissions that were uploaded but it downloaded successfully. However, I encountered an error when I tried downloading the .doc files. Is this what you mean? See screenshot below. 


    We will wait for your response.



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    Answered by DIP2seminar on August 10, 2015 at 04:44 AM

    Registration number is pouring in and there are many of upload file can not be download. It doesn't seem to relate with type of file. Sometimes its .doc, .pdf or even image files.

    I did clear cache but the same problem remains.

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    JotForm Support

    Answered by ashwin_d on August 10, 2015 at 09:20 AM

    Hello DIP2seminar,

    I'm sorry for the trouble caused to you.

    I did check last several submissions you have received in your form and found that file uploads in most recent submissions were successful (except one) but there are several submissions form last week which I was unable to download.

    Few of them I am listing here:












    I did try to recover these files on my level but was not successful. It seems these files were not uploaded successfully and most likely you will have to ask your users to upload the file again.

    I am also reporting it to our back end team to see if these files can still be recovered. We will get back to you as soon as we have any update on this.

    Thank you!

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    Answered by DIP2seminar on August 10, 2015 at 10:21 AM

    That helps a lot. Thank you so much for your kind support.


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    JotForm Support

    Answered by david on August 10, 2015 at 02:12 PM

    This should now be fixed.  Let us know if you have any further trouble downloading your attachments from the links in your notifications and we will be happy to have another look.