What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    form submissions are not all coming through to the dedicated email attached. How can we fix this?

    Asked by mrrjf2 on August 10, 2015 at 10:11 AM

    I have created forms and the submissions should forward to an email address, this is happening sporadically.  How can we fix this?


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    JotForm Support

    Answered by david on August 10, 2015 at 12:26 PM


    I checked our email logs for the address in your most recent form "rjf2@acogod.org" and it looks like your most recent notifications were failing to be delivered.  The failed deliveries resulted in your address being placed in our bounce list.  It looks like your service was marking the notifications as spam due to your subject:

    Changing the subject line of your notifications should prevent this from happening again.

    I removed your address from our bounce list and the notifications should be sent from our end once again.  I am not sure which form has that subject for the notifications but if it is not changed, your service will continue to block them and you would likely be placed on our bounce list again.