What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to dowlonad the attached file(s) by clicking on the link provided in the email

    Asked by Oakwood on August 10, 2015 at 11:05 AM

    Attachments accessed through the .us domain will not open.  Changing it to .com domain will.

    domain US domain open through
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    JotForm Support

    Answered by BJoanna on August 10, 2015 at 01:06 PM

    Thank you for reporting this issue. Our developers are already looking into the issue, but it seems that if you simply replace the domain of your form to point to jotform.com that you will be able to download the file.

    The .us domains should be working however now, so please test it and let us know if it does not.

    I will raise your thread to our developers as well, so they will update you about this as soon as the issue is resolved.

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    JotForm Support

    Answered by david on August 10, 2015 at 02:06 PM

    This should now be fixed.  My apologies.  Let us know if you have any further trouble downloading your attachments from the links in your notifications and we will be happy to have another look.