What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error is shown when downloading file attachments from email notifications

    Asked by schmag on August 10, 2015 at 11:50 AM


    Please, help me, when i try to download a file from a form show these error, why?





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    JotForm Support Manager

    Answered by Jeanette on August 10, 2015 at 01:26 PM

    The problem should be now fixed. Please let us know if the problem continues in your side.

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    Answered by morriseng on August 10, 2015 at 01:29 PM

    some computers can download and some can't. is this an internet setting? we are both using the same version of chrome.


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    JotForm Support

    Answered by david on August 10, 2015 at 02:36 PM

    My apologies.  Our developers are still working on a more consistent fix.  For now, you should be able to download any of the files by changing the links to jotform.com.  If the download link has jotformpro.com, jotform.us or something of that nature, they are working inconsistently at the moment.

    I will forward this to our development team and we will update you as soon as everything is sorted.

    You can also retrieve your file uploads from the submission view of your account in the mean time:


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    Answered by Ben on August 10, 2015 at 03:52 PM

    Please do check now and let us know if you are still experiencing any issues. Our developers have notified us that the issue should be resolved, so you should be able to simply download them.

    In case you are still experiencing any issues, do let us know and we would be happy to look into it and help you resolve the issue.