What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot open/download image attachment from user

    Asked by tarbellforms on August 10, 2015 at 12:08 PM

    We have an upload image option on our form. Recently i've received 2 that would not open/download. It has this error: 


    Parse error: syntax error, unexpected '%' in /www/v3/builds/6b54a2988cd90ec2987a1b1498fd07b848829721/opt/BandwidthPolice.php on line 36


    It worked before.

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    JotForm Support Manager

    Answered by Jeanette on August 10, 2015 at 01:34 PM

    The issue be resolved by now,   try to download the files again.

    If you still experience any issues,  let us know about them so that we can take a further look into it, but you will still be able to download them by changing  into jotform.com or by going directly into your Submissions Panel.