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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Clicking on upload files link on email getting an error page

    Asked by inetblue on August 10, 2015 at 01:34 PM

    When we get the email notification, we click on the links for the files but jotform website is saying that it cannot find the file.  Please advise.

    Page URL:

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    JotForm Support

    Answered by Welvin on August 10, 2015 at 03:01 PM

    Our apologies for the inconvenience caused. 

    Our developers are already aware of the problem and currently looking into the issue. I have forwarded this thread to them so if there are updates, you will be notified as well.

    For now, downloading the files in form submissions panel should work. 



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    Answered by Ben on August 10, 2015 at 04:00 PM

    Our developers have resolved the issue and you should be able to download the files by clicking on the links in your email.

    Please however do check and let us know if you are still experiencing any issues and we would be happy to take a look why that might be so.

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    Answered by inetblue on August 10, 2015 at 04:35 PM


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    Answered by Ben on August 10, 2015 at 05:56 PM

    You are welcome.

    If you happen to have any questions or need our assistance, do let us know and we would be happy to assist :)