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    re activate my account

    Asked by Ray Lee on December 18, 2011 at 01:47 PM

    Dear Sir,

    I just want to know that my account (subsription) has been cancelled due to delay payment, I was in China for a project. and somewhere is very difficult to access the internet. that's caused the disaster. Can you please allow me to continue my subsription immediately my old purchase order is 11193677, or i have to re-apply again, please advise immediately,

    I am apologize for create such inconvenience.

    Ray Lee

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    Answered by AtacanC on December 18, 2011 at 03:56 PM

    We're happy to hear that you are back. I've just checked your account and it's still active but you have a free account now. After you've logged in to your account, you can manually upgrade it to a higher plan. Click here to see the pricing.

    If you have any other concerns or questions, feel free to contact us. We'll be more than happy to assist you.