"Access Denied" when we trying to download .psd file on submission

  • Profile Image
    Asked on August 10, 2015 at 04:41 PM
    I'm having the same issue.


    This XML file does not appear to have any style information associated with it. The document tree is shown below.



    <Message>Access Denied</Message>






  • Profile Image
    Answered on August 10, 2015 at 04:52 PM

    When are you getting this error? 

    I have checked your account and I only found 1 submissions with uploaded PDF file and I was able to download it. 

    Can you please try one more time to download that file? 

    If you are still having the same problem, please provide us ID of your form so that we can test it.

    Looking forward to your reply.

  • Profile Image
    Answered on August 11, 2015 at 02:06 PM



    We got it to work. For everyone wondering, the file name was the same as one already uploaded in our case and this seemed to cause it. The client revised a file and reuploaded it with the same name, which must have caused confusion with the permissions. We asked the client to rename it and reupload and it worked!

    Hope this helps!





  • Profile Image
    Answered on August 11, 2015 at 03:11 PM

    We are glad to hear that you have resolved your problem. Also thank you for sharing with us and other users how you resolve it.

    Feel free to contact us if you have any other questions or issues.