What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What happens if free account payment submissions go over 10 in a month

    Asked by faithwalkwebsite on August 11, 2015 at 09:10 AM

    Just curious if we try the free account and we get more than 10 Paypal payment submissions in a month, what will the user experience after 10 payments.  These are actually donations.


    Thank you.  Shane

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    JotForm Support

    Answered by david on August 11, 2015 at 11:52 AM


    If you go over your submission limits, your forms will no longer be able to receive submissions and will give an over quota error when trying to submit your forms.  The forms will still be live but users will not be able to complete submissions.

    When you are close to going over your limits and when you go over, you will be notified via email.  You'll have a day or two to upgrade, once you are over your limits, before your forms are disabled.

    Submission limits reset on the first day of each month.

    If you have any further questions, let us know and we will be happy to help.