What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why don't I get the form back when someone filled it and pressed the "send" button?

    Asked by omamo on September 17, 2010 at 02:16 AM

    I just made a form for membership in an association.

    So I tried it myself, filled in correctly all fields and pressed "send".

    his was yesterday and I am still waiting for the backcoming form...

    Same thing happened this morning when I tried it again.

    What kind of mistake do I make?

    Can you please help me?

    Thanks

    omamo

     

  • Profile Image
    JotForm Founder

    Answered by aytekin on September 17, 2010 at 02:55 AM

    This is the log message received from your email server:

    Sep 17 03:54:03 yang sm-mta[31987]: o8H7s0Ke031985: to=<monikaheld@htp-tel.de>, ctladdr=<jotform@yang.interlogy.com> (1003/1004), delay=00:00:03, xdelay=00:00:03, mailer=esmtp, pri=127859, relay=mx01.htp-tel.de. [81.14.243.99], dsn=4.7.1, stat=Deferred: 451 4.7.1 Greylisting in action, please come back later

     

    Can you send this to your hosting provider and ask them what can be done to receive the emails?

  • Profile Image

    Answered by AntiochInteractive on January 22, 2012 at 05:04 PM

    JotForm should at least attempt to resend mail as Greylisting is a temporary deferral and an extremely valid form of spam blocking that is in action on thousands of servers.  We have it as a stock feature built into PLESK.