What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Moving plan back to Free plan

    Asked by angelsawaityou on August 11, 2015 at 05:01 PM

    I've tried more than five times now to cancel my monthly plan, and each time it hangs up on the screen that says "Processing."  No amount of time waiting changes that.  Can you please move my plan back to Free before my billing date on the 13th?  Thank you!



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    JotForm Support

    Answered by jonathan on August 11, 2015 at 09:08 PM

    Hi Peggy,

    Since you used Paypal to pay the subscription, you should also cancel the subscription payment in your Paypal account. 

    Follow this user guide: http://www.jotform.com/help/336-How-can-I-cancel-my-PayPal-subscription

    As requested, I have now cancelled your paid subscription and moved the subscription back to FREE plan.

    You can just upgrade again anytime should you need to.

    You will not be billed further.


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    Answered by angelsawaityou on August 11, 2015 at 09:15 PM

    Thank you so much!!

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    JotForm Support

    Answered by BJoanna on August 12, 2015 at 03:26 AM

    On behalf of my colleague, you are welcome.

    Feel free to contact us if you have any other questions.