What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    [Form Analytics] Not showing any data

    Asked by IBGC on August 12, 2015 at 02:54 PM

    Where did our beautiful analytics go?

    We were so enjoying the analytics feature on your forms, however as of yesterday afternoon, there is no data being reported for any of our forms when we access through the owner portal / backend. 

     

    So hoping that you are able to restore this excellent feature. Many thanks in advance.

     

    --

     

    Any update on this? We still see nothing but 0s on the analytic panel.  (8/17/2018)

     

    analytics form analytics
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    JotForm Support

    Answered by Mike on August 12, 2015 at 06:44 PM

    Thank you for contacting us.

    We will definitely restore the form analytics functionality. The issue has been reported to our Development Team.

    We will let you know once it is fixed.

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    Answered by IBGC on August 13, 2015 at 02:21 PM

    thanks, Mike. standing by.

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    Answered by IBGC on August 17, 2015 at 03:13 PM

    Any update on this? We still see nothing but 0s on the analytic panel. 

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    JotForm Support

    Answered by Mike on August 17, 2015 at 05:31 PM

    The bug report ticket priority is currently set as urgent, but unfortunately, I do not have any other information at this time.

    We will keep you updated about this issue.

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    Answered by cettox on August 19, 2015 at 04:00 AM

    Hi, there was a problem that we were working about analytics backend. It is now fixed. Can you please check analytics and confirm that it is working again? Thanks.