What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I change my billing information?

    Asked by Sasha on December 20, 2011 at 11:56 AM

    Hi,

     

    I want to renew my membership but I need to charge the fee to a different card. How do I edit my billing information?

     

    Thanks,

    Sasha

  • Profile Image

    Answered by fxr on December 20, 2011 at 05:18 PM

    The ideal way of doing this is on Plimus itself. In an email from Plimus when your first registered you will have a recieved a Plimus username, this is a long string of numbers, NOT your JotForm account name. 

    If you can find that username, please follow this process to update your card details:

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription
    2.  Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
    3.  Log in to Plimus via this page - https://secure.plimus.com/jsp/account_login.jsp
    4.  Go to My Account then click "Change" on the payment method column (far right side) of your active Jotform subscription



    5.  Save the changes you made

     

    Let us know if you cant find that username or run into any other problems. 

    Thanks. 

  • Profile Image

    Answered by lvd7 on January 25, 2012 at 02:42 AM

    Hi,

    I definetely cannot find either the username or password. I know the ones for jotform: lvd7

    Please help me out since I already canceled my paypal payment and need to use different card for my payments.

    Thanks,

    Lupe

    lupe@lvd7.com
  • Profile Image
    JotForm Support

    Answered by idarktech on January 25, 2012 at 03:55 AM

    Hi Lupe,

    I think you don't need to do that, since you've paid using Paypal you have to login your account at Paypal and change your CC details there. My colleague's guide above is only applicable for Plimus, one of our chosen payment gateway. If you'd like to pay using Plimus, then you can re-upgrade here: http://www.jotform.com/upgrade, select Credit Card as your new Payment Method and then enter your new CC details.

    I hope this helps. If you have further questions, please let us know. Thank you so much for using JotForm!