- yihernAsked on December 20, 2011 at 12:36 PM
How do I sign up for a year and be eligible for the $45 promotion.
- fxrAnswered on December 20, 2011 at 01:44 PM
I will have to refer your paypal payment to our admins to have it refunded. I see you have already canceled the subscription.
Do you wish to proceed with the upgrade to a yearly plan?
We will need to try to coordinate the upgrade procedure between us a little to make sure you don't have any problems with your forms.
Are you near a PC for a few minutes this evening? I can make a quick change on the server leaving you free to go through upgrade to yearly Premium process.
- yihernAnswered on December 20, 2011 at 01:55 PM
yes please. i already cancelled the subscription yes.
so let me know once you free me of my current plan. then i will upgrade to the premium process.
- fxrAnswered on December 20, 2011 at 02:00 PM
OK yihern, I have set your account to Free.
Please log out of your JotForm account, log back in and re-follow the upgrade process taking up the yearly subscription this time.
Let me know when thats done or if you do run into any problems.
- yihernAnswered on December 20, 2011 at 02:27 PM
I tried that. The 50% off banner appears now.
But I'm not able to upgrade as when I go to the pricing page, it still registers premium plan as my current plan.
maybe you could somehow remove my next billing date...
- fxrAnswered on December 20, 2011 at 02:40 PM
I can't and it shouldnt matter.
Did you definately log out and in ?
Please try doing it from this direct link? -> http://www.jotform.com/upgrade
- yihernAnswered on December 20, 2011 at 02:44 PM
awesome! DONE! thanks for your help. much appreciated!
- fxrAnswered on December 20, 2011 at 02:53 PM
Good stuff. That's all went through the system our end ok.
I will refer the refund request for the monthly subscription taken in error on Dec-12 to our admins.
With it running into the holidays, I can't be quite sure when they will be able to deal with it, but you will hear something back within a week or so (probably earlier).