i would like to sign up for a year's of premium at $45 but I accidentally clicked one month and paid for it already.

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    yihern
    Asked on December 20, 2011 at 12:36 PM

    How do I sign up for a year and be eligible for the $45 promotion.

    Thanks.

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    fxr
    Answered on December 20, 2011 at 01:44 PM

    I will have to refer your paypal payment to our admins to have it refunded. I see you have already canceled the subscription.

    Do you wish to proceed with the upgrade to a yearly plan?

    We will need to try to coordinate the upgrade procedure between us a little to make sure you don't have any problems with your forms. 

    Are you near a PC for a few minutes this evening? I can make a quick change on the server leaving you free to go through upgrade to yearly Premium process.

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    yihern
    Answered on December 20, 2011 at 01:55 PM

    yes please. i already cancelled the subscription yes.

    so let me know once you free me of my current plan. then i will upgrade to the premium process.

     

    thanks.

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    fxr
    Answered on December 20, 2011 at 02:00 PM

    OK yihern, I have set your account to Free.

    Please log out of your JotForm account, log back in and re-follow the upgrade process taking up the yearly subscription this time.

    Let me know when thats done or if you do run into any problems.

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    yihern
    Answered on December 20, 2011 at 02:27 PM

    I tried that. The 50% off banner appears now.

    But I'm not able to upgrade as when I go to the pricing page, it still registers premium plan as my current plan.

    maybe you could somehow remove my next billing date...

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    fxr
    Answered on December 20, 2011 at 02:40 PM

    I can't and it shouldnt matter.

    Did you definately log out and in ?

    Please try doing it from this direct link? -> http://www.jotform.com/upgrade

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    yihern
    Answered on December 20, 2011 at 02:44 PM

    awesome! DONE! thanks for your help. much appreciated!

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    fxr
    Answered on December 20, 2011 at 02:53 PM

    Good stuff. That's all went through the system our end ok.

    I will refer the refund request for the monthly subscription taken in error on Dec-12 to our admins. 

    With it running into the holidays, I can't be quite sure when they will be able to deal with it, but you will hear something back within a week or so (probably earlier).