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  • Profile Image

    Form is 230px in width but "Thank You message" too big to fit on form after submission

    Asked by bakingfresh on August 13, 2015 at 11:13 AM

    Hi

     

    I have a form that is 230px in width,

     

    I have set it up so once a user has completed the form they are given a "Thank You message" after.

    However when they fill in the form the "Thank You message" does not totally fit on form.

    I have attached a screenshot showing what I mean.

     

    Kind Regards

    Stephen

    Page URL:
    http://form.jotformeu.com/form/52223192414345

    Screenshot
    Thank You message message thank after
  • Profile Image

    Answered by Sammy on August 13, 2015 at 12:36 PM

    Kindly try redesigning your thank you template by putting it in a table of a width of 220px

    Here is a cloned cop of your form that i have redesigned the message, you can clone it and copy the thank you message content then test it on your embedded form

    http://www.jotformpro.com/form/52244636100949

     

     

  • Profile Image

    Answered by bakingfresh on August 13, 2015 at 03:44 PM

    Hi

    Thanks for your help.

    I've cloned the form and tried it in my website but does not work, still shows only half the text.

    You can highlight the text and move it across but you wouldn't do this unless you knew to do it.

     

    Kind Regards

    Stephen

  • Profile Image
    JotForm Support

    Answered by jonathan on August 13, 2015 at 07:15 PM

    Hi Stephen,

    I test submitted my colleagues test form http://www.jotformpro.com/form/52244636100949

    and I can see the custom Thank You Message like this

     

    I tried testing your form http://www.jotform.com/52223192414345 but it seems you had it deleted already.

    You can also clone the form http://www.jotformpro.com/form/52244636100949 of my colleague and check it in your Form Builder.

    user guide: http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

     

    If you can also share to us the URL of your website, we can also check it using the actual form used on the website.

    Please let us know if still not resolve.

    Thanks.