What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by clinnehan on December 20, 2011 at 02:55 PM


    OUr submissions are showing up to us in email form, but when we follow the link to retreive them, they are not there. If I go to https://secure.jotform.com they are there, but not https://www.jotform.com/myforms

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    Answered by fxr on December 20, 2011 at 03:13 PM


    I have forwarded this issue onto our developers to get those submissions replicated onto www.jotform.com.

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    JotForm Founder

    Answered by aytekin on December 21, 2011 at 01:47 AM

    This should be fixed now. When this happens you can log into secure.jotform.com instead of www.jotform.com to access most recent submissions. This is happening because of a problem on the database replication from secure.jotform.com to www.jotform.com.