I am not receiving emails upon submission.

  • wigginsb
    Asked on August 13, 2015 at 3:14 PM

    I am not receiving the "Registration Sent" email, but I am receiving the "Registration Confirmation" email upon submission.  I haven't opened up the form for public use yet and I am only submitting test registrations.  I wanted to see how the emails looked so I have set both emails to send to me.  What am I doing wrong?

  • Jeanette JotForm Support
    Replied on August 13, 2015 at 5:45 PM

    I see you have properly configured everything OK, when filling up the form please use a different email address, to see if you get the autoresponder.

    Also please follow this guide carefully: Email problem guide

  • wigginsb
    Replied on August 13, 2015 at 8:54 PM

    Used a secondary email and everything checked out.  Thanks!