What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving emails upon submission.

    Asked by wigginsb on August 13, 2015 at 03:14 PM

    I am not receiving the "Registration Sent" email, but I am receiving the "Registration Confirmation" email upon submission.  I haven't opened up the form for public use yet and I am only submitting test registrations.  I wanted to see how the emails looked so I have set both emails to send to me.  What am I doing wrong?

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    JotForm Support Manager

    Answered by Jeanette on August 13, 2015 at 05:45 PM

    I see you have properly configured everything OK, when filling up the form please use a different email address, to see if you get the autoresponder.

    Also please follow this guide carefully: Email problem guide

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    Answered by wigginsb on August 13, 2015 at 08:54 PM

    Used a secondary email and everything checked out.  Thanks!