What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrading account to Premium/ VISA card Declined

    Asked by Personalstylist on August 14, 2015 at 05:28 AM

    Dear JotForm,


    I would like to upgrade my account to a premium account. Unfortunately Jotform does not accept the VISA card of our company. It does not state why. The card is not expired and has enough credit. Also it's a VISA card wich is one of the options.


    Our company does not have a Paypal account. So this leaves us with only one option. Does anyone know why it would decline our payment?


    Thanks in advance.

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    JotForm Support

    Answered by Kiran on August 14, 2015 at 06:56 AM

    This seems to be duplicate thread to http://www.jotform.com/answers/638424 which was just addressed. Hence we are marking this thread as answered. If you have any questions with the issue, we request you to follow-up with the other thread.

    Thank you!!