- tlwsAsked on August 14, 2015 at 10:59 AM
I have setup a couple of authorize.net payment forms, put in the API and transaction key info (and double checked that it was correct.
When I test integration i get the following error message:
"Error 33: Phone is required."
I have looked through documentation and the support area, but could not find any information about this error and how to fix it.
- JotForm SupportBJoannaAnswered on August 14, 2015 at 01:12 PM
To fix this, you need to do it in your Authorize.Net account.
Please try the following:
1. Login to the Authorize.net Merchant Interface ( at https://secure.authorize.net ),
2. Click on Settings >>Payment Form >> Form Fields and uncheck the Required box for the phone number (also, uncheck the e-mail if it requires the e-mail address as well).
Hope this will help. Let us know if you need further assistance.