- QASAdminAsked on August 14, 2015 at 11:54 AM
- JotForm SupportdavidAnswered on August 14, 2015 at 02:46 PM
I checked our records and it looks like you have a PayPal based subscription. Subscription cancellation for PayPal are not yet automated and must be done manually, this can take a bit of time:
You can refer to these instructions to cancel it in your PayPal Account if you wish for it to be immediate:
(1) Login to your Paypal Account
(2) Find the latest payment you have made to JotForm
(3) Click the subscription number for that transaction
(4) Click on the "Cancel Subscription" button.
If you have any further questions let us know and we will be happy to help.
- QASAdminAnswered on August 14, 2015 at 03:40 PMThank you…no clue on the site that Interlogy LLC is the business name to look for. But finally figured it out.
- JotForm SupportdavidAnswered on August 14, 2015 at 04:41 PM
My apologies, I should have included that in my instructions. Glad to hear you were able to get it cancelled. If there is ever anything else we can help you with, let us know and we will be happy to assist you.