User delays & editing delays with our forms

  • Profile Image
    Asked on August 14, 2015 at 03:49 PM

    Our end users are stuck after clicking submit. I thought it was their internet connection, but when I attempted to edit the forms on your website, they didn't upload properly - I'm still stuck.

    Are you having problems on your end?

    Link to forms on our website:   


  • Profile Image
    Answered on August 14, 2015 at 06:02 PM

    I suggest you check also the website page where you have embedded the form

    On initial checked, I see that there is issue with the container on the page where you have embedded the form. There is not enough height to accoumodate the full form height.



    Try getting again the iframe embed code of the form, and re-embed it on the website.

    user guide:


    You can also try using this embed code

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//" frameborder="0" style="width:100%; height:8630px; border:none;" scrolling="no"></iframe>

    <script type="text/javascript">window.handleIFrameMessage = function(e) {var args =":");var iframe = document.getElementById("JotFormIFrame");if (!iframe)return;switch (args[0]) {case "scrollIntoView":iframe.scrollIntoView();break;case "setHeight" = args[1] + "px";break;case "collapseErrorPage":if (iframe.clientHeight > window.innerHeight) { = window.innerHeight + "px";}break;case "reloadPage":window.location.reload();break;}};if (window.addEventListener) {window.addEventListener("message", handleIFrameMessage, false);} else if (window.attachEvent) {window.attachEvent("onmessage", handleIFrameMessage);}</script>


    Let us know if issue still persist.