What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    User delays & editing delays with our forms

    Asked by thnjredlands on August 14, 2015 at 03:49 PM

    Our end users are stuck after clicking submit. I thought it was their internet connection, but when I attempted to edit the forms on your website, they didn't upload properly - I'm still stuck.

    Are you having problems on your end?

    Link to forms on our website:




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    JotForm Support

    Answered by jonathan on August 14, 2015 at 06:02 PM

    I suggest you check also the website page where you have embedded the form http://www.jotform.us/form/51547197862163

    On initial checked, I see that there is issue with the container on the page where you have embedded the form. There is not enough height to accoumodate the full form height.



    Try getting again the iframe embed code of the form, and re-embed it on the website.

    user guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code


    You can also try using this embed code

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//form.jotform.us/form/51547197862163" frameborder="0" style="width:100%; height:8630px; border:none;" scrolling="no"></iframe>

    <script type="text/javascript">window.handleIFrameMessage = function(e) {var args = e.data.split(":");var iframe = document.getElementById("JotFormIFrame");if (!iframe)return;switch (args[0]) {case "scrollIntoView":iframe.scrollIntoView();break;case "setHeight":iframe.style.height = args[1] + "px";break;case "collapseErrorPage":if (iframe.clientHeight > window.innerHeight) {iframe.style.height = window.innerHeight + "px";}break;case "reloadPage":window.location.reload();break;}};if (window.addEventListener) {window.addEventListener("message", handleIFrameMessage, false);} else if (window.attachEvent) {window.attachEvent("onmessage", handleIFrameMessage);}</script>


    Let us know if issue still persist.