What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I receiving the same submission more than once?

    Asked by belgllc on August 14, 2015 at 04:12 PM

    Hello,

    I just completed a test submission for my form found at the below link. I submitted one form but my inbox shows "3" submissions.

    Why is this happening?

    Also, I didn't receive the email confirmation that I created using the "Emails" tab. Any idea the reason?

    Page URL:
    http://www.belgllc.com/aasle-west-registration/

    Screenshot
    same same submission receiving duplicate submission
  • Profile Image

    Answered by belgllc on August 14, 2015 at 04:40 PM

    I figured out the reason I wasn't receiving the email confirmations.

  • Profile Image
    JotForm Support

    (Private)

    Answered by Boris on August 14, 2015 at 06:41 PM

    Thank you for letting us know that you have been able to solve the issue you were having regarding your Email Notification. We also have some guides that should help with setting them up:

    Setting Up Email Notifications

    Notification Autoresponder Email Details

    How to setup email alerts to prevent email bouncing related issues

    When it comes to receiving multiple submissions, I have logged into your account to check this issue. I do see some submissions with identical content only seconds apart - it seems like you may have experienced connection issues and your browser may have tried submitting the form twice in a span of 3 seconds. This can also occur if you/your users use the Back button in your browser, and then Submit again.

    To prevent such things from occurring on your form, you can set up Form Limits to prevent multiple submissions from the same person or browser.

    Please let us know if you need further assistance, and we will be happy to help.