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Why am I receiving the same submission more than once?Asked by belgllc on August 14, 2015 at 04:12 PM
I just completed a test submission for my form found at the below link. I submitted one form but my inbox shows "3" submissions.
Why is this happening?
Also, I didn't receive the email confirmation that I created using the "Emails" tab. Any idea the reason?
same same submission receiving duplicate submission
I figured out the reason I wasn't receiving the email confirmations.
(Private)Answered by Boris on August 14, 2015 at 06:41 PM
Thank you for letting us know that you have been able to solve the issue you were having regarding your Email Notification. We also have some guides that should help with setting them up:
When it comes to receiving multiple submissions, I have logged into your account to check this issue. I do see some submissions with identical content only seconds apart - it seems like you may have experienced connection issues and your browser may have tried submitting the form twice in a span of 3 seconds. This can also occur if you/your users use the Back button in your browser, and then Submit again.
To prevent such things from occurring on your form, you can set up Form Limits to prevent multiple submissions from the same person or browser.
Please let us know if you need further assistance, and we will be happy to help.