What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    As a Premium User do I have to apply for Bronze account.

    Asked by AA_C on August 14, 2015 at 06:26 PM

    In order to keep my Premium rate do I have to apply for a Bronze account?

    rate keep
  • Profile Image
    JotForm Support

    Answered by Welvin on August 14, 2015 at 08:20 PM

    No, there's no need to change your subscription. The current rate is locked in your account for as long as you keep your payment method updated and you won't wait for our payment processor to cancel it. Because if your subscription will be cancelled and you will upgrade again, the new pricing will be applied.

    Thanks

  • Profile Image

    Answered by AA_C on August 14, 2015 at 09:45 PM
    Great thank you!

    ...
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    JotForm Support

    Answered by Boris on August 14, 2015 at 09:48 PM

    On behalf of our colleague Welvin, you are kindly welcome.

    Please do not hesitate to contact us again if you have any other questions or need any assistance in regards to your forms, we will be happy to help.