- sbeattyAsked on December 21, 2011 at 11:56 AM
I did not realize Aurora University has a "free" account and I was just suppose to upgrade that account. Please help me cancel this account. My colleague has already created a form on the "free" account. Please call me at 630-844-5481 or email me at firstname.lastname@example.org. I look forward to hearing from you.
- JotForm SupportNeilVicenteAnswered on December 21, 2011 at 12:12 PM
Do you want to cancel the Premium subscription for account sbeatty so you can upgrade the other free account? If yes, please do respond immediately so I can go ahead with the cancellation and issue a refund for the payment made.
Another option I can offer is to have the forms in the other "free" account moved to account sbeatty instead. However, if you prefer to stick with the other account username, I will just carry on with the cancellation.
- sbeattyAnswered on December 21, 2011 at 12:28 PMYes, please cancel sbeatty. My colleague will be contacting you to upgrade the other account very shortly. Please email me when the cancellation is complete.
- JotForm SupportNeilVicenteAnswered on December 21, 2011 at 12:50 PM
It appears that you have successfully upgraded the other account. I have now cancelled the subscription to account sbeatty and issued a refund. The refunded amount will reflect on your credit card account in about a week or two.
If there's anything else you need assistance with, feel free to contact us again. Thanks a lot for choosing JotForm!