What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to cancel this account.

    Asked by sbeatty on December 21, 2011 at 11:56 AM

    I did not realize Aurora University has a "free" account and I was just suppose to upgrade that account.  Please help me cancel this account.  My colleague has already created a form on the "free" account.  Please call me at 630-844-5481 or email me at sbeatty@aurora.edu.  I look forward to hearing from you.

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    JotForm Support

    Answered by NeilVicente on December 21, 2011 at 12:12 PM

    Do you want to cancel the Premium subscription for account sbeatty so you can upgrade the other free account? If yes, please do respond immediately so I can go ahead with the cancellation and issue a refund for the payment made.

    Another option I can offer is to have the forms in the other "free" account moved to account sbeatty instead. However, if you prefer to stick with the other account username, I will just carry on with the cancellation.

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    Answered by sbeatty on December 21, 2011 at 12:28 PM
    Yes, please cancel sbeatty. My colleague will be contacting you to upgrade the other account very shortly. Please email me when the cancellation is complete.
    Thanks You,
    Stephanie Beatty
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    JotForm Support

    Answered by NeilVicente on December 21, 2011 at 12:50 PM


    It appears that you have successfully upgraded the other account. I have now cancelled the subscription to account sbeatty and issued a refund. The refunded amount will reflect on your credit card account in about a week or two.

    If there's anything else you need assistance with, feel free to contact us again. Thanks a lot for choosing JotForm!