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  • Profile Image

    I over paid alot, not sure what happened

    Asked by myinsurancequote on August 15, 2015 at 08:16 AM

    Please adjust my account and issue a refund, I have requested this a few days ago and havent heard anythng from anybody

     

    Thank you

     

    chad garrell

     

     

    my account adjust
  • Profile Image
    JotForm Support

    Answered by Welvin on August 15, 2015 at 03:17 PM

    Our apologies, Chad. I found the thread that you have posted yesterday and for some reason, it was marked as answered, but no one followed up. 

    You have created a Premium Yearly subscription on February 25, 2015, and then you upgraded the account to Economy Yearly on April 10, 2015, but you forgot to cancel the Premium Yearly and ask us a refund for the remaining months. Then you've made a new payment for Premium Yearly on August 14, 2015.

    This means that you now have a Two Premium Yearly subscription and one Economy Yearly subscription. Anyways, I have now requested the following refunds:

    80.05 USD (Feb. 25, 2015, Premium Yearly) breakdown to:

    90 USD (Price for Yearly) minus 9.95 (regular monthly rate, one month usage)

    ----------------

    139.65 USD (April 10, 2015, Economy Yearly) breakdown to:

    199.50 (Price for Yearly) minus 59.85 (19.95 regular monthly rate x 3 months usage)

    Let us know if you have questions on this matter.

    Thanks

  • Profile Image

    Answered by myinsurancequote on August 16, 2015 at 06:45 AM
    Yes, I would like to keep the premium I just purchased.
    Sent using CloudMagic [https://cloudmagic.com/k/d/mailapp?ct=pa&cv=7.0.42&pv=5.0] On Sat, Aug 15, 2015 at 3:54 PM, JotForm Support Forum noreply@jotform.com> wrote:
    A new response has been received: JotForm [http://www.jotform.com/images/logo2.png] [http://www.jotform.com/] Answered by Welvin
    Our apologies, Chad. I saw the thread that you have posted yesterday and for
    some reason, it was marked as answered, but no one followed up.
    You have created a Premium Yearly subscription on February 25, 2015, and then
    you upgraded the account to Economy Yearly on April 10, 2015, but you forgot to
    cancel the Premium Yearly and ask us a refund for the remaining months. Then
    you've made a new payment for Premium Yearly on August 14, 2015.
    This means that you now have a Two Premium Yearly subscription and one Economy
    Yearly subscription. Anyways, I have now requested the following refunds:
    80.05 USD (Feb. 25, 2015, Premium Yearly) breakdown to:
    90 USD (Price for Yearly) minus 9.95 (regular monthly rate, one month usage)
    ----------------
    139.65 USD (April 10, 2015, Economy Yearly) breakdown to:
    199.50 (Price for Yearly) minus 59.85 (19.95 regular monthly rate x 3 months
    usage)
    Let us know if you have questions on this matter.
    Thanks
    View this thread on browser »
    [http://www.jotform.com/answers/639609-I-over-paid-alot-not-sure-what-happened] Unsubscribe Thread
    [http://www.jotform.com/answers/639609-I-over-paid-alot-not-sure-what-happened?k=02f98dd4b3b5af85f195490c62516ac6&unsubscribe=] 1439666231
    ...
  • Profile Image

    Answered by myinsurancequote on August 16, 2015 at 06:45 AM
    The premium I just purchased you don't have to refund that one, I want to keep
    that account :)
    Sent using CloudMagic [https://cloudmagic.com/k/d/mailapp?ct=pa&cv=7.0.42&pv=5.0] On Sat, Aug 15, 2015 at 3:54 PM, JotForm Support Forum noreply@jotform.com> wrote:
    A new response has been received: JotForm [http://www.jotform.com/images/logo2.png] [http://www.jotform.com/] Answered by Welvin
    Our apologies, Chad. I saw the thread that you have posted yesterday and for
    some reason, it was marked as answered, but no one followed up.
    You have created a Premium Yearly subscription on February 25, 2015, and then
    you upgraded the account to Economy Yearly on April 10, 2015, but you forgot to
    cancel the Premium Yearly and ask us a refund for the remaining months. Then
    you've made a new payment for Premium Yearly on August 14, 2015.
    This means that you now have a Two Premium Yearly subscription and one Economy
    Yearly subscription. Anyways, I have now requested the following refunds:
    80.05 USD (Feb. 25, 2015, Premium Yearly) breakdown to:
    90 USD (Price for Yearly) minus 9.95 (regular monthly rate, one month usage)
    ----------------
    139.65 USD (April 10, 2015, Economy Yearly) breakdown to:
    199.50 (Price for Yearly) minus 59.85 (19.95 regular monthly rate x 3 months
    usage)
    Let us know if you have questions on this matter.
    Thanks
    View this thread on browser »
    [http://www.jotform.com/answers/639609-I-over-paid-alot-not-sure-what-happened] Unsubscribe Thread
    [http://www.jotform.com/answers/639609-I-over-paid-alot-not-sure-what-happened?k=02f98dd4b3b5af85f195490c62516ac6&unsubscribe=] 1439666231
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on August 16, 2015 at 01:15 PM

    Yes, that's it. The August 14, 2015 Premium Yearly Payment is your current active subscription.

    Thanks

  • Profile Image

    Answered by myinsurancequote on August 16, 2015 at 03:50 PM
    Thank you, you guys are great
    Sent using CloudMagic [https://cloudmagic.com/k/d/mailapp?ct=pa&cv=7.0.42&pv=5.0] On Sun, Aug 16, 2015 at 1:31 PM, JotForm Support Forum noreply@jotform.com> wrote:
    A new response has been received: JotForm [http://www.jotform.com/images/logo2.png] [http://www.jotform.com/] Answered by Welvin
    Yes, that's it. The August 14, 2015 Premium Yearly Payment is your current
    active subscription.
    Thanks
    View this thread on browser »
    [http://www.jotform.com/answers/639609-I-over-paid-alot-not-sure-what-happened] Unsubscribe Thread
    [http://www.jotform.com/answers/639609-I-over-paid-alot-not-sure-what-happened?k=02f98dd4b3b5af85f195490c62516ac6&unsubscribe=] 1439745349
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on August 16, 2015 at 08:28 PM

    Hi,

     

    On behalf of my colleague, Welvin, you are welcome. If you need further assistance, please feel free to contact us again.

     

    Regards.