I over paid alot, not sure what happened

Please adjust my account and issue a refund, I have requested this a few days ago and havent heard anythng from anybody

 

Thank you

 

chad garrell

 

 

Our apologies, Chad. I found the thread that you have posted yesterday and for some reason, it was marked as answered, but no one followed up. 

You have created a Premium Yearly subscription on February 25, 2015, and then you upgraded the account to Economy Yearly on April 10, 2015, but you forgot to cancel the Premium Yearly and ask us a refund for the remaining months. Then you've made a new payment for Premium Yearly on August 14, 2015.

This means that you now have a Two Premium Yearly subscription and one Economy Yearly subscription. Anyways, I have now requested the following refunds:

80.05 USD (Feb. 25, 2015, Premium Yearly) breakdown to:

90 USD (Price for Yearly) minus 9.95 (regular monthly rate, one month usage)

----------------

139.65 USD (April 10, 2015, Economy Yearly) breakdown to:

199.50 (Price for Yearly) minus 59.85 (19.95 regular monthly rate x 3 months usage)

Let us know if you have questions on this matter.

Thanks

Yes, I would like to keep the premium I just purchased.
Sent using CloudMagic [https://cloudmagic.com/k/d/mailapp?ct=pa&cv=7.0.42&pv=5.0] On Sat, Aug 15, 2015 at 3:54 PM, JotForm Support Forum noreply@jotform.com> wrote:
A new response has been received: JotForm [http://www.jotform.com/images/logo2.png] [http://www.jotform.com/] Answered by Welvin
Our apologies, Chad. I saw the thread that you have posted yesterday and for
some reason, it was marked as answered, but no one followed up.
You have created a Premium Yearly subscription on February 25, 2015, and then
you upgraded the account to Economy Yearly on April 10, 2015, but you forgot to
cancel the Premium Yearly and ask us a refund for the remaining months. Then
you've made a new payment for Premium Yearly on August 14, 2015.
This means that you now have a Two Premium Yearly subscription and one Economy
Yearly subscription. Anyways, I have now requested the following refunds:
80.05 USD (Feb. 25, 2015, Premium Yearly) breakdown to:
90 USD (Price for Yearly) minus 9.95 (regular monthly rate, one month usage)
----------------
139.65 USD (April 10, 2015, Economy Yearly) breakdown to:
199.50 (Price for Yearly) minus 59.85 (19.95 regular monthly rate x 3 months
usage)
Let us know if you have questions on this matter.
Thanks
View this thread on browser »
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[http://www.jotform.com/answers/639609-I-over-paid-alot-not-sure-what-happened?k=02f98dd4b3b5af85f195490c62516ac6&unsubscribe=] 1439666231
...

The premium I just purchased you don't have to refund that one, I want to keep
that account :)
Sent using CloudMagic [https://cloudmagic.com/k/d/mailapp?ct=pa&cv=7.0.42&pv=5.0] On Sat, Aug 15, 2015 at 3:54 PM, JotForm Support Forum noreply@jotform.com> wrote:
A new response has been received: JotForm [http://www.jotform.com/images/logo2.png] [http://www.jotform.com/] Answered by Welvin
Our apologies, Chad. I saw the thread that you have posted yesterday and for
some reason, it was marked as answered, but no one followed up.
You have created a Premium Yearly subscription on February 25, 2015, and then
you upgraded the account to Economy Yearly on April 10, 2015, but you forgot to
cancel the Premium Yearly and ask us a refund for the remaining months. Then
you've made a new payment for Premium Yearly on August 14, 2015.
This means that you now have a Two Premium Yearly subscription and one Economy
Yearly subscription. Anyways, I have now requested the following refunds:
80.05 USD (Feb. 25, 2015, Premium Yearly) breakdown to:
90 USD (Price for Yearly) minus 9.95 (regular monthly rate, one month usage)
----------------
139.65 USD (April 10, 2015, Economy Yearly) breakdown to:
199.50 (Price for Yearly) minus 59.85 (19.95 regular monthly rate x 3 months
usage)
Let us know if you have questions on this matter.
Thanks
View this thread on browser »
[http://www.jotform.com/answers/639609-I-over-paid-alot-not-sure-what-happened] Unsubscribe Thread
[http://www.jotform.com/answers/639609-I-over-paid-alot-not-sure-what-happened?k=02f98dd4b3b5af85f195490c62516ac6&unsubscribe=] 1439666231
...

Yes, that's it. The August 14, 2015 Premium Yearly Payment is your current active subscription.

Thanks

Thank you, you guys are great
Sent using CloudMagic [https://cloudmagic.com/k/d/mailapp?ct=pa&cv=7.0.42&pv=5.0] On Sun, Aug 16, 2015 at 1:31 PM, JotForm Support Forum noreply@jotform.com> wrote:
A new response has been received: JotForm [http://www.jotform.com/images/logo2.png] [http://www.jotform.com/] Answered by Welvin
Yes, that's it. The August 14, 2015 Premium Yearly Payment is your current
active subscription.
Thanks
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...

Hi,

 

On behalf of my colleague, Welvin, you are welcome. If you need further assistance, please feel free to contact us again.

 

Regards.