What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Https not reporting correctly?

    Asked by Sjohn on December 21, 2011 at 03:13 PM

    Hi Support,

    We have a customer who submitted their credit card info through one of our jotforms however he changed the url to https:// before doing that and now he is not showing up on our reports or submissions for that form. The credit card transaction did go through and is showing as settled through Authorize.net.

    Where is this being reported and how do we find this information going forward? Thank you for your help!

    Shannon - USA Rugby

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    Answered by fxr on December 21, 2011 at 03:58 PM

    Please log into your JotForm account @ https://secure.jotform.com and checking for the submission there.

    Sometimes submissions from SSL forms can take a little time to replicate onto www.jotform.com