Tick box for Terms and Conditions widget not appearing in Safari for a user

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    Asked on August 15, 2015 at 11:53 PM


    We have a user (running OSX 10.9.5) who says she can't see the T and C tick boxes on her browser in Safari.  I can see them fine on our version of Safari 10.10.3 and they are working on all other browsers.

    Is there some setting in Safari that sometimes causing problems with tick boxes or is there an issue with that version of Safari?

    Thank you for any suggestions you might have.


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    Answered on August 16, 2015 at 01:22 PM

    Hi Sheila,

    I was unable to replicate the issue regarding your Terms and Conditions checkbox when viewing your form in Safari 7 (OSX 10.9.5)



    Is your user viewing the direct form, or is it embedded on webpage, if so, can you provide us with the URL so that we can look into this further?

    Thank you