- moolguyAsked on December 21, 2011 at 06:12 PM
My form is secure, and I have the Global Sign SSL image on my form. However, it says 'click to verify' but it is not linked to anything. Am I supposed to paste the url of my form into the image preferences?
- JotForm SupportliyamAnswered on December 21, 2011 at 08:49 PM
Hello, moolguy. I'll forward this concern to the development team. We'll post you some updates on this.
Thanks for your patience.
- moolguyAnswered on December 26, 2011 at 03:25 PMAny thoughts yet from the development team? I noticed that the SSL seal on your example page doesn't link to anything either (https://secure.jotform.com/form/13274752358). I'm ready to launch my conference registration, but I'm concerned with customers thinking this page is note secure because of the link issue.
- allanftdAnswered on December 27, 2011 at 03:05 AM
Thanks for following up and we apologize for the delay. This issue is still being remedied by our support team, and the latest as of this writing is we might need consultation with Global Sign to fix this issue. We'll quickly let you know as soon as there are developments regarding this case. We appreciate your patience on this matter.
- GlobalSignAnswered on December 27, 2011 at 03:05 PM
For fixing site seal issues please view the video in the support section of the GlobalSign website http://www.globalsign.com/support/videos/web-related-issues/
if you are still experiancing problems please frrl free to contact GlobalSign at: firstname.lastname@example.org
- dotcomUNDERGROUNDAnswered on January 11, 2012 at 07:12 PM
Any update on the issue?
I see the click function now working on the secure form direct url (thus no altering done by us).
- moolguyAnswered on January 24, 2012 at 10:18 PMUhh. . . Help!Who's gonna help me instead of passing me on to someone else. You sent me to globalsign. See their reply below. Didn't think it would be this difficult to get a link to says I'm secure.Luckily nobody has clicked on the globalsign image to question my security. I would like this to work, so who's gonna help me!? WHAT DO I DO!?? My first email concerning this was December 11.Adam
Begin forwarded message:From: "GlobalSign Support Team" <email@example.com>
Date: January 23, 2012 5:50:45 AM PST
To: "'Adam Bigelsen'" <firstname.lastname@example.org>
Subject: RE: site seal issue
Thank you for your email, in response to your query, I have checked your domain / site seal and it seems that the certificate installed is a GeoTrust one.
As we are GlobalSign, we are unable to help you with the issue.
EMEA Customer Services / Support Team
+44 1622 766766
Springfield House, Sandling Road, Maidstone, Kent, ME14 2LP, UK.
Tel: +44 1622 766766 Fax: +44 1622 662255
Follow the GlobalSign Conversation
I have created a secure form through jotform.com, which includes a globalsign ssl seal.
The seal says 'click to verify' but nothing happens.
In jotform I can add a url to the seal.
Was I supposed to get a link so my seal proves I'm secure?
Here's the link to my page:
- JotForm SupportliyamAnswered on January 24, 2012 at 11:37 PM
https://secure.jotform.com is using geotrust SSL, while https://www.jotform.com.
Currently, the ticket for this issue is active with high priority and in the line for fixing by the development team. Once this is fixed, you'll be informed.
Thank you for your patience.
- LandOfOooAnswered on February 17, 2012 at 04:28 PM
Any updates on this?
- JotForm SupportMike_TAnswered on February 17, 2012 at 05:04 PM
I would like to inform you that our secure.jotform.com domain is currently configured to use RapidSSL certificate.
If you are using https://secure.jotform.com/ URL for your secure forms, please check the following article about how to add RapidSSL site seal:
If you need any help on this, please let us know.
Thank you for your patience and cooperation with us.
- moolguyAnswered on February 23, 2012 at 02:29 AMSo, in the image wizard, we upload the 'Rapid SSL site seal' instead of 'security certificate seal'?
Is that correct?
- fxrAnswered on February 23, 2012 at 03:55 AM
Yes, Adam, that is correct.
Sorry about the confusion and frustration around this issue.
We will get our documentation tidied up to reflect these changes.
- LisaMcLainAnswered on March 01, 2012 at 10:03 AM
I'm having the same issue, and when I tried to upload the "Rapid SSL site seal" image from the wizard, the only option is the Global Sign image. Where can I find the new one?
- JotForm SupportNeilVicenteAnswered on March 01, 2012 at 03:48 PM
You must save the RapidSSL image in the link provided by Mike, then upload that image using the Image Tool.
Choose Upload Image File instead of Security Certificate Seal.