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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    'click to verify' on Global Sign SSL image doesn't link to anything

    Asked by moolguy on December 21, 2011 at 06:12 PM

    My form is secure, and I have the Global Sign SSL image on my form.  However, it says 'click to verify' but it is not linked to anything.  Am I supposed to paste the url of my form into the image preferences?

    Page URL:
    https://secure.jotform.com/form/12940305288

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    JotForm Support

    Answered by liyam on December 21, 2011 at 08:49 PM

    Hello, moolguy.  I'll forward this concern to the development team.  We'll post you some updates on this. 

    Thanks for your patience.

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    Answered by moolguy on December 26, 2011 at 03:25 PM
    Any thoughts yet from the development team? I noticed that the SSL seal on your example page doesn't link to anything either (https://secure.jotform.com/form/13274752358). I'm ready to launch my conference registration, but I'm concerned with customers thinking this page is note secure because of the link issue.
    Thanks!
    Adam
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    Answered by allanftd on December 27, 2011 at 03:05 AM

    Thanks for following up and we apologize for the delay. This issue is still being remedied by our support team, and the latest as of this writing is we might need consultation with Global Sign to fix this issue. We'll quickly let you know as soon as there are developments regarding this case. We appreciate your patience on this matter.

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    Answered by GlobalSign on December 27, 2011 at 03:05 PM

    For fixing site seal issues please view the video in the support section of the GlobalSign website http://www.globalsign.com/support/videos/web-related-issues/

     

    if you are still experiancing problems please frrl free to contact GlobalSign at: support@globalsign.com

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    Answered by dotcomUNDERGROUND on January 11, 2012 at 07:12 PM

    Any update on the issue?

    I see the click function now working on the secure form direct url (thus no altering done by us).

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    Answered by moolguy on January 24, 2012 at 10:18 PM

    Uhh. . .  Help!
    Who's gonna help me instead of passing me on to someone else.  You sent me to globalsign.  See their reply below.  Didn't think it would be this difficult to get a link to says I'm secure.
    Luckily nobody has clicked on the globalsign image to question my security.  I would like this to work, so who's gonna help me!? WHAT DO I DO!?? My first email concerning this was December 11.
    Adam

    Begin forwarded message:

    From: "GlobalSign Support Team" <support@globalsign.com>
    Date: January 23, 2012 5:50:45 AM PST
    To: "'Adam Bigelsen'" <postalbros@aol.com>
    Subject: RE: site seal issue

     

    Hello Adam,

     

    Thank you for your email, in response to your query, I have checked your domain / site seal and it seems that the certificate installed is a GeoTrust one.

     

     

    As we are GlobalSign, we are unable to help you with the issue.

     

    Regards,

     

     

    Erwan Moisan

    EMEA Customer Services / Support Team

    GlobalSign

    +44 1622 766766

    www.globalsign.com | www.globalsign.eu

     

    Description: Description: Description: Description: Description: Description: Description: Description: secured-by-globalsign.gif

     

    Springfield House, Sandling Road, Maidstone, Kent, ME14 2LP, UK.

    Tel: +44 1622 766766  Fax: +44 1622 662255

     

    Follow the GlobalSign Conversation

    Description: Description: Description: Description: cid:image002.jpg@01CC9FB9.C27D4EE0 Description: Description: Description: Description: cid:image003.jpg@01CC9FB9.C27D4EE0 Description: Description: Description: Description: cid:image004.jpg@01CC9FB9.C27D4EE0 Description: Description: Description: Description: cid:image005.jpg@01CC9FB9.C27D4EE0 Description: Description: Description: Description: cid:image006.jpg@01CC9FB9.C27D4EE0 Description: Description: Description: Description: Description: Description: g+

    Description: Description: Description: LOGO DOCFINANCES final_fr

     

     

     

    From: Adam Bigelsen [mailto:postalbros@aol.com
    Sent: Monday, January 23, 2012 6:37 AM
    To: support@globalsign.com
    Cc: jotformforum_64005@interlogy.com
    Subject: site seal issue

     

    I have created a secure form through jotform.com, which includes a globalsign ssl seal.

    The seal says 'click to verify' but nothing happens.

    In jotform I can add a url to the seal.

    Was I supposed to get a link so my seal proves I'm secure?

    Here's the link to my page:

    Sincerely,

    Adam Bigelsen

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    JotForm Support

    Answered by liyam on January 24, 2012 at 11:37 PM

    Hello Adam,

    https://secure.jotform.com is using geotrust SSL, while https://www.jotform.com.

    Currently, the ticket for this issue is active with high priority and in the line for fixing by the development team.  Once this is fixed, you'll be informed.

    Thank you for your patience.

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    Answered by LandOfOoo on February 17, 2012 at 04:28 PM

    Any updates on this?

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    JotForm Support

    Answered by Mike_T on February 17, 2012 at 05:04 PM

    I would like to inform you that our secure.jotform.com domain is currently configured to use RapidSSL certificate.

    If you are using https://secure.jotform.com/ URL for your secure forms, please check the following article about how to add RapidSSL site seal:

    Install the RapidSSL Site Seal

    If you need any help on this, please let us know.

    Thank you for your patience and cooperation with us.

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    Answered by moolguy on February 23, 2012 at 02:29 AM
    So, in the image wizard, we upload the 'Rapid SSL site seal' instead of 'security certificate seal'?
    Is that correct?
    Adam
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    Answered by fxr on February 23, 2012 at 03:55 AM

    Yes, Adam, that is correct.

    Sorry about the confusion and frustration around this issue.

    We will get our documentation tidied up to reflect these changes. 

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    Answered by LisaMcLain on March 01, 2012 at 10:03 AM

    I'm having the same issue, and when I tried to upload the "Rapid SSL site seal" image from the wizard, the only option is the Global Sign image. Where can I find the new one?

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    JotForm Support

    Answered by NeilVicente on March 01, 2012 at 03:48 PM

    @LisaMcLain

    You must save the RapidSSL image in the link provided by Mike, then upload that image using the Image Tool.

    Choose Upload Image File instead of Security Certificate Seal.