What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are having several issues with getting email notifications when someone completes a form.

    Asked by vinthomas on December 21, 2011 at 06:42 PM

    Oddly, this seems to be an intermitant issue. Some of our forms exhibit this behavior, others do not. We have tried deleting and recreating the forms that have this problem....No help. Recently we have also been unable to recreate the forms as secure forms. One such form is at http://swim.fitfx.com/programs/group-lessons/ under the Sign Up Now button.

    Another example is here: https://secure.jotform.com/form/92315329092


    We aren't getting the confirmation on these forms....Whats most troubling is that our end users are receiving a confirmation email either. Please help!!  If you could email your response to inquiries@fitfx.com that would be great.


    Thank You

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    JotForm Support

    Answered by Mike_T on December 21, 2011 at 08:19 PM

    We are very sorry for the inconveniences caused.

    I have created a ticket to our developers about this issue.

    We will get back to you as soon as possible.

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    JotForm Support

    Answered by Mike_T on December 23, 2011 at 06:47 PM

    I am sorry for the delay with the answer.

    It is possible that you have faced some problems due to a recent minor problem with the databases replication between secure.jotform.com and www.jotform.com. At this moment the problem is already solved.

    Our technicians have checked the mail system and have not found any problems. Can you please re-check the service from your side?

    If you reproduce the issue again, please let us know. We will do our best to solve the problem.