We are having several issues with getting email notifications when someone completes a form.

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    Asked on December 21, 2011 at 06:42 PM

    Oddly, this seems to be an intermitant issue. Some of our forms exhibit this behavior, others do not. We have tried deleting and recreating the forms that have this problem....No help. Recently we have also been unable to recreate the forms as secure forms. One such form is at http://swim.fitfx.com/programs/group-lessons/ under the Sign Up Now button.

    Another example is here: https://secure.jotform.com/form/92315329092


    We aren't getting the confirmation on these forms....Whats most troubling is that our end users are receiving a confirmation email either. Please help!!  If you could email your response to inquiries@fitfx.com that would be great.


    Thank You

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    Answered on December 21, 2011 at 08:19 PM

    We are very sorry for the inconveniences caused.

    I have created a ticket to our developers about this issue.

    We will get back to you as soon as possible.

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    Answered on December 23, 2011 at 06:47 PM

    I am sorry for the delay with the answer.

    It is possible that you have faced some problems due to a recent minor problem with the databases replication between secure.jotform.com and www.jotform.com. At this moment the problem is already solved.

    Our technicians have checked the mail system and have not found any problems. Can you please re-check the service from your side?

    If you reproduce the issue again, please let us know. We will do our best to solve the problem.