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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Customers can't complete Paypal.

    Asked by 5050maxcharity on August 16, 2015 at 10:43 AM

    My customers are informing me that once they try to enter their paypal information and or credit cards, they are being denied, and cannot proceed.

     

     

    Page URL:
    www.50/50maxcharity.com/max10

    can't credit information paypal stripe
  • Profile Image
    JotForm Support

    Answered by jonathan on August 16, 2015 at 05:06 PM

    Please provide more details about the problem...

    I checked your form http://www.jotform.ca/form/52224861876260 which I presume is the form since it is the only form that allows using credit card payment, but I noted that it was not using Paypal payment tool at all.

    It was using Stripe payment. 

    So I made a test submission on the form, and it was actually successfully submitted.

     

     

    the Thank You page after submission

     

    if you check your form submissoin data, you will see my test submission as the only existing submission there

     

    Let us know if issue persist.