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    My Customers can't complete Paypal.

    Asked by 5050maxcharity on August 16, 2015 at 10:43 AM

    My customers are informing me that once they try to enter their paypal information and or credit cards, they are being denied, and cannot proceed.



    Page URL:

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    JotForm Support

    Answered by jonathan on August 16, 2015 at 05:06 PM

    Please provide more details about the problem...

    I checked your form http://www.jotform.ca/form/52224861876260 which I presume is the form since it is the only form that allows using credit card payment, but I noted that it was not using Paypal payment tool at all.

    It was using Stripe payment. 

    So I made a test submission on the form, and it was actually successfully submitted.



    the Thank You page after submission


    if you check your form submissoin data, you will see my test submission as the only existing submission there


    Let us know if issue persist.