Unable to create new forms

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    Asked on August 16, 2015 at 02:37 PM
      Further, in the "create" mode, I am unable to scroll up and down to create and fix anything.
  • Profile Image
    Answered on August 16, 2015 at 07:42 PM

    Hi wechelmeyer,

    I do apologize for the issue that you are experiencing with creating your new forms.

    Please try the following steps to resolve the issue:

    1. Sign out of your account

    2. Clear your browser cache

    3. Sign in

    Please attempt to create your form once again. If you are still experiencing an issue, please provide us with the browser version that you are using.

  • Profile Image
    Answered on August 17, 2015 at 10:40 AM
    Hi there,

    Here is what my screen looks like and I am using Explorer 11 and Windows 10. I am unable to scroll down to make adjustments. I probably have a setting wrong or something.

    Wayne Echelmeyer
    MBLM, LLC D/B/A Process Once
    Direct: 972.432.6584 Fax: 972.755.4897
    CONFIDENTIALITY NOTICE: This communication from Monetary Business Line Mngmt., LLC dba Process Once – may contain privileged and/or confidential information. If you are not the intended recipient, you are directed and prohibited from disclosing, copying, distributing or using any of this information for any purpose. If you receive this communication in error, contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic personal information about customers subject to the restrictions of the Gramm-Leach-Bliley Act. You may not directly or indirectly reuse or disclose such information for any purpose other than to provide the services for which you are receiving the information.

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    Answered on August 17, 2015 at 12:18 PM

    Hi Wayne,

    I was able to see the screenshot that you provided. Can you please attempt to provide us with the screenshot once more. Please see the link below on how to add screenshots to your forum post:

    How To Add Screenshots

    Thank you