What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving any submissions, can someone help me? Thanks

    Asked by michellebgphoto on August 17, 2015 at 04:48 PM

    I have checked my email and I am not on the bounce list - info@michellebgphotography.com

    Page URL:

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    JotForm Support

    Answered by Kiran on August 17, 2015 at 10:44 PM

    I see that the Sender Email is left blank in the email setup wizard and may be resulting in not receiving the emails. I've changed it to the default sender email address on your form and sent a test submission. It seems that the email is sent successfully form our end.

    Please check if you have received it and let us know if the issue still persists. We will be happy to take a look it again.


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    Answered by michellebgphoto on August 17, 2015 at 10:45 PM
    Hi there,
    Thank you so much for your email. I will reply to you as soon as I can. If it's a Friday or Saturday, Im probably at a wedding, so hold tight and I'll respond within 24hrs ;) Talk soon.
    All the best, Michelle