What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My account

    Asked by aest on December 22, 2011 at 12:09 PM


    account "aest" Gabriela Sedinová we already pay for paid, see Annex

    IMPORTANT:  This receipt is best viewed with a fixed width font. (Courier)
    Dear Tibor Sedin,

    Thank you for your recent purchase using the Plimus.com Online Store. 

    Plimus is under contract with Interlogy LLC to process orders and collect payments. 

    If you have any content-related or technical questions about the product, only the manufacturer can provide proper support, please contact 
    Name:Interlogy LLC

    If you contact the seller, please be patient and allow them 2 business days to respond.

    If after two business days the issue remains unresolved, Plimus will be happy to assist you directly. To make a customer service inquiry regarding this purchase please visit:


    We have received your order and your credit card charge has been authorized.

    Use the link below to request product support, see your order information online, retrieve your receipt, obtain an official invoice, request refund or to have your product/registration keys resent (if applicable), do not reply to this email as your reply will go unread:

    We appreciate your business and look forward to serving you again in the future. Please find the receipt for your order at the end of this message.

    Best regards,
    The Plimus Team on behalf of 
    Interlogy LLC

    IMPORTANT: This charge will appear on your credit card statement as 

    Payment Details:
                                                Order Reference Number: 63942684
                                                        Account Number: 41691874
                                                         Order Date: 07 Dec 2011

    Tibor Sedin
    Ke Skolce 6
    Prague 10 10900
    Czech Republic

    Product                                  Qty     Unit Price      Ext. Price
    JotForm Premium Yearly Subscription Sale  1       $    45.00     $    45.00
                                                       Total:   $        45.00

    Thank You,

    The Plimus Team on behalf of 
    Interlogy LLC

  • Profile Image
    JotForm Support

    Answered by NeilVicente on December 22, 2011 at 05:38 PM


    In the upgrade process, you changed the username from aest to razitka@me.com. That is why the system does not recognize aest as Premium.

    I have cancelled your subscription and issued a refund for it. You may now upgrade again using this link (please log in as aest first). Also, do not change anything when upgrading. Leave aest as your account username.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on December 22, 2011 at 05:39 PM

    By the way, your refund should reflect in about a week or two. Thank you for choosing JotForm!