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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We upgraded the wrong one.

    Asked by 30041 on December 22, 2011 at 12:39 PM

    By mistake we upgrade joankellogg instead of 30041 can you cancel the upgrade to joankellogg and apply it to 30041 which is for Microtech Solutions, Inc. If need be please call me at 4045098322.

    Subscription Number:  S-87E26171AH798050C


    Thank you,

    Joan and Kevin Kellogg

    Microtech Solutions, Inc.

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    JotForm Support

    Answered by NeilVicente on December 22, 2011 at 05:31 PM

    Unfortunately, we cannot transfer an upgrade from one account to another. What you need to do is upgrade the account 30041 using this link (make sure you're logged in to JotForm as 30041) and cancel your subscription for joankellog via your Paypal account.

    1. Log in to your PayPal account
    2. Find the latest payment you have made to Jotform
    3. Click on the subscription number for that transaction
    4. Click on the "Cancel Subscription" button

    Notify us after you cancelled the subscription for joankellog so we can issue a refund.