What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Porque não consigo enviar mais respostas? Erro Secure SSL.

    Asked by Globo_Tech on August 18, 2015 at 09:44 AM

    Não estou conseguindo acessar o formulario para preencher apresentando o erro: 

    Form over quota

    Quando vou olhar nas resposta há 11 de 10 Respostas Secure SSL e não sei como exclui-la.

    secure ssl form over quota form over limit
  • Profile Image

    Answered by Ben on August 18, 2015 at 12:18 PM

    The reason why you got that error is because you have used your secure submissions, which are limited to 10 for free plan.

    Now since there is no log that the submissions counter was cleared for you before, I have just cleared if for you now (we can do this only once).

    Please do note however that you should re-embed your form to use the regular (not the secure) submissions in order to use up to 100 submissions per month.

    You can see here how to get the secure form URL and embed code: Get embed code for Secure Form to not use it the same steps apply, just make sure that the secure code option is unchecked and that is it.

    Once you do, get the new embedding code and replace the old one and everything will work properly for you - it is not enough to just uncheck the option, you must change the code as well.

    Do let us know how it goes.