What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Customers having problem with zip code fieldAsked by mhaw on August 18, 2015 at 12:13 PM
We have been getting complaints that people are completing the form but when they hit submit, it says that the zip code field is required even though the zip code is typed in. I tried to repeat this on my own and it seems that when I use Chrome with autofill, this happens. But when I don't use autofill, the form works fine.
See attached screen shot.
Is there any way to fix this?
We are on a paid account, not a free one.
zip code code field paid account attached
Kindly not all the fields in the address field must be filled in, the state/province is currently blank
If that field is not required you can exclude it from the address fields
Kindly confirm if the issue still persists after filling in the State/Province fields
Thank you. I didn't think that the state field being blank would cause a message that refers to the zip code, but indeed that seems to have been the issue. I haven't been able to re-create that error message. Thank you for the follow-up.
I am glad to hear that the issue has been resolved for you Mark, by following the steps above.
Do let us know if there is anything else that we can assist you with and we would be happy to do so :)