What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Files uploaded are not loaded into Dropbox

    Asked by coigis on August 18, 2015 at 01:01 PM

    We're testing one of the forms before they go live. The documents uploaded along the last submission didn't show up in Dropbox. There's no even a folder created in Dropbox.

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    JotForm Support

    Answered by EltonCris on August 18, 2015 at 02:40 PM

    Your Dropbox integration seems fine when I check one of your form here (Single Central Inverter Permit ). Are you still not getting the files on your Dropbox account at this moment? Perhaps, re-integrating might help. Please try to remove the Dropbox integration and try it again. If the problem still persists, let us know the form in question so we can check this further.

    Thanks!