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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why do radio buttons answers not show in email?

    Asked by Opendharma on December 23, 2011 at 12:24 AM

    Hi, when I fill out the form online it all works well, but when submitted some of the radio buttons answers are not there. The two radio buttons questions at the bottom of the page work, but for the others I receive no info.

    I have chosen to receive the info in text format.

    For example, for the question male/female, you can select either of the buttons but when I receive the form it only has "male/female" as the response, not what was selected.

    Why is this?

    Thanks. http://www.jotform.com/form/13555722480

  • Profile Image
    JotForm Support

    Answered by idarktech on December 23, 2011 at 01:31 AM

    Hi,

    I have manually recreated your form notification because some of the field variables inside the email notification isn't declared. It should now work normally as expected. Also, I have made a test submission on your form, can you please check if everything is presented and nothing is missing? Thanks.

    Just let us know if you have further questions with regards to this. Thank you for using JotForm!

  • Profile Image

    Answered by Opendharma on December 23, 2011 at 01:36 AM

    Hi,

    thanks for your response.

    This is what I received in the test email, I've copied and pasted it;

    Occupation test
    Male / Female 
    Nationality Armenia
    Main Language Spoken est
    Is English Understood? 
    Will your partner be on the retreat? 

    So for male/female, and the last two questions (above) there is no answer. Everything else seems to work.

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    JotForm Support

    Answered by idarktech on December 23, 2011 at 01:43 AM

    Hi,

    It appears that my changes wasn't saved, maybe because you are currently working on your form. Anyway, can you please delete your current notifications and create a new one? That should fixed your problem.

    To delete notifications please follow this guide: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder, after that please create a new notification.

    Just let us know if you need further assistance. Thanks.

  • Profile Image

    Answered by Opendharma on December 23, 2011 at 01:59 AM

    Yes, that's fixed it, thanks.