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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    error on submitting one of my forms

    Asked by soniaht on August 20, 2015 at 04:25 AM

    http://www.jotformeu.com/form/31163945315351

     

    my clients are saying that they get an error when attempting to submit this form

     

    I do actually get the form completed but it is confusing them and causing me extra work so it would be nice to try and get that sorted 

     

    very many thanks

    and keep up the good work - your forms have been a really useful feature to put on my web site

     

    Sonia

    Page URL:
    http://www.jotformeu.com/form/31163945315351

    My Forms web site site www thanks
  • Profile Image
    JotForm Support

    Answered by mert on August 20, 2015 at 04:46 AM

    Hi Sonia,

    I checked your form and I realized that thank you page is customized; but it redirect user to not found page. Because of that reason your users could think that there is a problem.

     You need to take a look on your thank you page settings. If problem still continuous, please contact us again.