error on submitting one of my forms

  • Profile Image
    soniaht
    Asked on August 20, 2015 at 04:25 AM

    http://www.jotformeu.com/form/31163945315351

     

    my clients are saying that they get an error when attempting to submit this form

     

    I do actually get the form completed but it is confusing them and causing me extra work so it would be nice to try and get that sorted 

     

    very many thanks

    and keep up the good work - your forms have been a really useful feature to put on my web site

     

    Sonia

  • Profile Image
    mert
    Answered on August 20, 2015 at 04:46 AM

    Hi Sonia,

    I checked your form and I realized that thank you page is customized; but it redirect user to not found page. Because of that reason your users could think that there is a problem.

     You need to take a look on your thank you page settings. If problem still continuous, please contact us again.