What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Error in Download the photography upload in the form

    Asked by RitaBastos on August 20, 2015 at 08:39 AM
    When I open the answer of my form, in the photo field I can not view the file uploaded by the user. The following message appears:
    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Message>Access Denied</Message>
    Please I need to solve this problem urgently! 
    Rita Bastos
    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on August 20, 2015 at 11:12 AM

    As I check your JotForm, the images seems to be working fine now. Could you please verify it now and let us know if the issue still persists? We will be happy to look into this further.

    Thank you!!


  • Profile Image

    Answered by RitaBastos on August 20, 2015 at 11:21 AM

    I installed the plugin "Image upload preview" and put in the form instead of the form tool "image" and the problem was solved.

    Thank you for the quick reply and support.


  • Profile Image
    JotForm Support

    Answered by Kiran on August 20, 2015 at 12:32 PM

    Great! Glad to see that you were able to resolve the issue. If you need any further assistance, please do not hesitate to get in touch with us. We will be happy to help.

    Thank you for using JotForm!!