What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Does the same encryption key work with the second form?

    Asked by bpmuir on August 20, 2015 at 12:30 PM

    I've created two forms. I received the encryption key after getting the first one. 

     

    Does the same encryption key work with the second form? I can't get to a screen to "reload" the encryption key on either form to see results.

     

    Thx!

    encryption key two forms reload same
  • Profile Image
    JotForm Support

    Answered by Welvin on August 20, 2015 at 04:20 PM

    You can only generate a single key and that's for all the forms you have. If you have already downloaded the key, you have to find it in your download folder and keep it secure.

    You have to view your form submissions page: http://www.jotform.com/help/269-How-to-view-Submissions and when the form is encrypted, the page will prompt you to upload the key to decrypt the data.

    You will also receive an email with a link to view and decrypt the data.

    Thanks

  • Profile Image

    Answered by bpmuir on August 20, 2015 at 05:55 PM

    Great, I still have the key. I went to the submissions page but the form shows encrypted and I don't get a prompt to upload the key. What do you do when the prompt doesn't come up?

  • Profile Image
    JotForm Support

    Answered by Welvin on August 20, 2015 at 07:17 PM

    This is your last form ID http://www.jotform.us/form/51987527942167, and the encryption is disabled to this form. You have to enable the encryption in order to be prompted with the upload key window. Kindly check again.

    Thanks