- bpmuirAsked on August 20, 2015 at 12:30 PM
I've created two forms. I received the encryption key after getting the first one.
Does the same encryption key work with the second form? I can't get to a screen to "reload" the encryption key on either form to see results.
- JotForm SupportWelvinAnswered on August 20, 2015 at 04:20 PM
You can only generate a single key and that's for all the forms you have. If you have already downloaded the key, you have to find it in your download folder and keep it secure.
You have to view your form submissions page: http://www.jotform.com/help/269-How-to-view-Submissions and when the form is encrypted, the page will prompt you to upload the key to decrypt the data.
You will also receive an email with a link to view and decrypt the data.
- bpmuirAnswered on August 20, 2015 at 05:55 PM
Great, I still have the key. I went to the submissions page but the form shows encrypted and I don't get a prompt to upload the key. What do you do when the prompt doesn't come up?
- JotForm SupportWelvinAnswered on August 20, 2015 at 07:17 PM
This is your last form ID http://www.jotform.us/form/51987527942167, and the encryption is disabled to this form. You have to enable the encryption in order to be prompted with the upload key window. Kindly check again.